The Student Complaints and Objections Management Regulation aims to ensure, through an appropriate mechanism, the improvement of the quality of services provided by the Academic Departments of the University of Thessaloniki to all students participating in the Programmes of Study of all three cycles. The mechanism establishes and defines the procedures that provide reliable, systematic and constantly improving, impartial recording and addressing of dysfunctions that students encounter during their studies. Before submitting their complaint or objection, students must study the Guides and the general and specific Study Regulations of the Programmes of Study in which they participate, as well as the general Operating Regulations of the Institution, so that they are aware of their rights and obligations.
In addition, students of DUTh can also utilize the following means and methods of submitting complaints:
Questionnaires: Use of questionnaires compiled by Quality Assurance Unit of DUTh where they anonymously evaluate:
- the educational process
- the catering and housing services
- the digital services
- the infrastructure that is available
- the administrative procedures provided.
Student Advocacy Office: The Regulation of Operation of the Student Advocacy Office, which is included in the Internal Regulation of the Institution, lists in detail its responsibilities and describes the procedure for submitting complaints and objections that fall within its scope.
Gender Equality and Combating Discrimination Committee: The Internal Regulations of the Foundation detail the responsibilities of the Committee and describe the procedure for submitting complaints and objections that fall within its scope.
Ethics Committee: The Code of Ethics and Good Practice included in the Internal Regulations of the Foundation detail the responsibilities of the Ethics Committee and describe the procedure for submitting complaints and objections that fall within its scope.
